Privacy Policy
Updated 23 October 2026
About this policy
Solwind Ltd is responsible for personal information collected through www.solwind.co.uk and our business
enquiries. You can contact us at info@solwind.co.uk, on 07826 939646, or at Suite 97c, Bowen Court, St.
Asaph Business Park, St. Asaph, Wales, LL17 0JE.
Information we collect
We may collect your name, business details, contact information, correspondence and information you
provide about an enquiry or project. Our website providers may also collect IP addresses, browser details,
website usage and cookie preferences. Information usually comes directly from you, but may also come
from business contacts or public business sources.
How we use your information
We use information to answer enquiries, prepare proposals, provide agreed services, manage business
relationships and keep the website secure. Our lawful basis is our legitimate interest in running the
business, or performing a contract where you are personally the contracting party. We use records to meet
legal obligations where required. We rely on consent where the law requires it, including for certain cookies
or marketing. Without necessary contact or project details, we may be unable to assist.
Sharing and security
We do not sell personal information. We share it only as needed with our team, relevant consultants, Wix
and other website or IT providers, professional advisers, payment providers and authorities where lawfully
required. We use reasonable safeguards to protect it. Where providers process data outside the UK, we
must use legally recognised transfer safeguards; you can ask us for details or copies.
Keeping information
We normally keep unsuccessful enquiry records for up to 12 months after the last meaningful contact, and
client contract and accounting records for six years after the relevant relationship or accounting period
ends. Records may be kept longer where required by law or needed for a dispute. Technical records are
kept only as long as reasonably needed for their purpose.
Cookies and marketing
Essential cookies support website functions and security. Where optional cookies require consent, we ask
before using them. Cookie controls should explain the tools used and their duration and allow you to
change your choices. You can stop promotional messages at any time by contacting us or using the
unsubscribe option. We may retain a minimal record of your opt-out to respect it.
Your rights
Depending on the circumstances, you can request access, correction, deletion, restricted use or a portable
copy of your information, and object to use based on legitimate interests. You can always object to direct
marketing and withdraw consent without affecting earlier lawful use.
Contact
We normally respond within one month, subject to lawful extensions or pauses. We do not make solely
automated decisions with legal or similarly significant effects from website enquiries.
Complaints and updates
Please contact us with privacy concerns. We will acknowledge data-protection complaints within 30 days
and respond without undue delay. You can also complain to the Information Commissioner’s Office at
ico.org.uk/make-a-complaint/ or on 0303 123 1113.
We may update this policy as our activities or legal
requirements change.